Privacy Policy

In the process of renting an apartment and subsequently paying your rent and other charges, you share  personal information with us.  Examples of  personal information that you may share includes but is not limited to your name, current and prior addresses, age, date of birth, driver’s license information, social security number, employment history, educational background, bank account information, debit card and credit card numbers, as well as details about your assets and liabilities.

We collect, retain and use your personal information for the purpose of facilitating the leasing and lease renewal process, to process payments, to discuss past due balances, to inform you about events and activities at the property, and to request your feedback.

We will share your personal information with credit agencies to facilitate your lease approval or with banking partners to facilitate your payment transactions.  We do not otherwise share your personal information with third parties except as authorized by your lease agreement or as required by law.

When you submit a lease application (on line or in person) or when you create an account on our resident portal, you consent to these terms. 

 Security Policy

The security of your data is important to us.  We protect the financial data that you share with us by requiring unique logins and passwords and by using secure socket Layer (SSL) technology to encrypt sensitive data that is passing from your Internet browser to our servers.  To confirm that you are connecting securely, verify that the url address at the top of your browser begins with https (instead of http), and confirm that the secure symbol (most typically, a padlock or a key) appears at the bottom of your browser.  In addition to password authentication and SSL, the resident portal application sits behind a monitored firewall and we use enterprise anti-virus applications to protect our computer network.

These safeguards are consistent with those used by most banks and others who process financial applications over the internet.  However, it is important to realize that no one can guarantee or certify data security across the Internet.  Protect yourself by using complex passwords, reliable antivirus software and up-to-date Internet browser applications.    

Our Privacy and Security policies will be amended from time to time.  Should you have any questions or concerns about these policies, or to report any known or suspected breaches, please send an email to privacyandsecurity@ginkgomail.com